Let’s face it, sometimes people in cyberspace are not very nice. When people are dissatisfied, they are sure to tell the rest of the world about it.
Social media has made it so easy for upset customers to tell everybody about their bad experiences. The web has also provided a platform for unhappy people to engage in personal grudges against companies as well as giving them a platform for complaining about how unfair these company’s pricing and practices are.
While the internet has enabled easy communication and greater business transparency, which can help improve customer service, it can also be very damaging if you find yourself on the receiving end of negative reviews.
Sadly, not so positive reviews and comments about your firm may not only hurt your feelings, but it can also have a tremendously negative impact on your company’s profitability.
According to a marketing survey, 84% of online consumers trust the reviews they find online in the same way as the referrals they get from friends. In fact, 68% report that they will look up business profiles’ reviews on social media.
It is no surprise that a lot of people would only go to certain restaurants and do business with companies that have a certain minimum rating. If they go below that rating, they don’t do any business with them.
It is imperative that you know how to figure out how to get fake or negative Facebook profile page reviews taken out.
Please note that it’s not going to be an easy and smooth process. If you want really quick results, just turn off the reviews feature of your Facebook profile page. This takes out the tab that people can click for your reviews.
Before you try to get negative reviews deleted, you might want to consider whether it makes sense to remove Facebook reviews. In some cases, keeping a negative review might actually make your company look better.
How? Well, when you step the reader to how you resolved the complaint and how quickly your company moved, you get an opportunity to showcase your company’s customer handling skills.
How to Get Negative Facebook Page Reviews Deleted
Log-in to your page. Make sure that you are viewing the platform as your business page.
Look at the inverted arrow on the top right side of Facebook. Click on it and you will see your personas. Select the page that you’re going to manage.
Once you have assumed the Facebook business page you’re trying to manage, find the settings option. This is on the top right side of your page’s cover image.
In the settings menu, find the option “edit page.” This is on the sidebar on the left side.
Keep scrolling until you find the reviews. You should then select the “off” button on the right side. This will activate the off text link. And then click “save.”
Can I Remove Just One Negative Review on Facebook?
While it is possible for you to just get one negative review taken out, you’re going to have to go through a long, convoluted process. You would have to go through Facebook’s review system.
The first thing that you need to do is to report the negative review to put the ball in Facebook’s court. Past this point, it’s anybody’s guess how long Facebook will take to remove the negative review from your page.
Your best bet is to go with a Facebook-certified partner like our company. We have a streamlined system that can speed up the negative review removal process.
As a certified Facebook partner, our company can communicate directly to dedicated Facebook staff to ensure the removal process takes place faster than usual.
Also, when you’re working with a certified partner like our company, you can bet that we will stay on the case. This means we’re going to continue to remind Facebook of the damage being done to your company every single day the negative review is visible to the general public.
Reporting False or Fake Facebook Reviews
Go to your Facebook page’s reviews section. Look at the right hand section just below the profile image for your company. Pinpoint the review you would like to dispute.
Notice that on that review’s box, there are three dots at the upper right side. After you click on the dots, you will see an option “Report Post.” Click on that link.
After you have opted to report the link, you will be asked two choices. Facebook will ask you what you don’t like about this review.
The options are: “It has nothing to do with this page” and “I think it shouldn’t be on Facebook.” You can use both, but you have to know the reasons why.
You can select “It has nothing to do with this page” if you are sure that a competitor or people who never visited your business left a fraudulent review.
On the other hand, you can select “I think it shouldn’t be on Facebook” if the review is personal in nature, if it is fueled by racial or gender discrimination or religious hate, or involves any kind of personal attack.
Study the review first. Get a clear understanding of the best way to classify it. Select the option that best fits your situation.
Facebook might ask you to further explain. You should then provide further details.
Please note that Facebook usually will not resolve reports unless it deems the report as involving something illegal, dangerous or threatening.
It’s anybody’s guess how long this process will take. This is why it’s really a good idea for your business to retain a tried and proven digital marketing partner.
We have existing ties to Facebook. This relationship can help you get your negative review taken out sooner rather than later.
Please note that our digital marketing agency does not offer review deletion as a one-off offer. You have to be a social media marketing or search engine optimization client for us to help you with this type of problem.
This is not a specific unique service that we offer on an entree basis. Instead, it’s part of the full range of digital marketing consulting that we provide our clients.
If You Need Help Marketing Your Business on Facebook and Managing Your Business’ Page Reviews, Contact Us
Please understand that Facebook has more than 900 million people using it every month. It still remains highly popular this year. You need to be on Facebook, given the tremendous traffic that it gets.
Unfortunately, if you are busy growing or running your business, you probably don’t have the time to directly hassle with the intricacies of Facebook marketing. This is where our company comes in.
Get in touch with ustoday and we will step you through the process of enabling your business to become more visible on Facebook. We can also help you with paid Facebook advertising options.
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